How can we help?

Registration takes a few minutes. Your profile stays in Pending review until a bank administrator approves it — you'll be notified as soon as it's active.

1. 1Tap Open Account and complete the registration form.
2. 2Verify your email address from the link we send you.
3. 3Complete identity verification (KYC) with your ID document.
4. 4Wait for administrator approval, then sign in.

Every new profile is manually reviewed by our compliance team before banking features unlock. This protects the platform against fraudulent onboarding. No action is needed from you while it's pending.

Open the Accounts page and select an account. Each account card shows its account number, IBAN and SWIFT/BIC, and you can download a printable account statement or details sheet.

Use Send Money from your dashboard. Choose the source account, add a beneficiary or select a saved one, enter the amount and confirm with your Transaction PIN.

1. 1Dashboard → Send Money.
2. 2Pick the funding account and beneficiary.
3. 3Enter amount and reference.
4. 4Confirm with your Transaction PIN.

Transfers of $10,000 or more (or equivalent) are routed to the administrator approval queue as an anti-fraud control. Smaller transfers settle immediately. You'll receive a notification when a queued transfer is approved or rejected.

Yes. On the Accounts page use Internal Transfer to move funds between your own accounts instantly, including across currencies — the live exchange rate and any conversion fee are shown before you confirm.

Use the public transfer calculator for an instant estimate of the exchange rate, fee, delivery time and the amount your recipient receives.

Go to Cards and tap Request New Card. Choose the card type and tier; an administrator reviews and issues it. You'll be notified once your card is active.

You control the safety switches: freeze/unfreeze, online payments, contactless, ATM withdrawals, international use, and your daily and monthly spending limits. Card numbers, expiry and CVV are issued by the bank and are read-only.

Freeze the card immediately from the Cards page, then request a replacement. Freezing blocks all new authorisations instantly.

Open your dashboard Profile / Security section and set a 4–6 digit Transaction PIN. It is required to authorise transfers, conversions and beneficiary changes.

Enable 2FA from your security settings and scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password). After that, sign-in requires a rotating 6-digit code.

For your protection, sessions end after 2 minutes of inactivity. Any activity — moving the mouse, typing or scrolling — resets the timer.

We will never ask for your password, full card number, CVV, Transaction PIN or 2FA code — not by email, phone, chat or in person. Anyone who does is attempting fraud.

Create a goal with a target amount and currency, then use Add funds to move money from an account into the goal's vault. Withdraw returns it to the chosen account. Goal balances only change through these actions.

Choose a product, pick a funding account and enter the principal. The term and interest frequency come from the product. If the funding account is in a different currency, the required conversion is quoted automatically before submission.

1. 1Dashboard → Investments → New Investment.
2. 2Select the product and funding account.
3. 3Enter the principal (must be within the account balance).
4. 4Submit — an administrator approves and activates it.

Open the FX / Currency section from your dashboard, pick source and target wallets, and review the live quote — rate, fee and net amount — then confirm with your Transaction PIN.

USD, EUR and GBP are available to all customers, with additional currencies enabled by the bank. Available currencies appear in the conversion selector.